1. Return Policy

All our products are strictly inspected and tested before selling, but to ensure you have a worry-free shopping experience with SINOCMP, we’ve made great efforts to offer easy return and exchange service.

In case there is any problem with our products, please send us the pictures or videos for responsive technical support. You can contact us via live chat or the following methods:

E-mail: service@sinocmp.com
WhatsApp: +852 6263 4220
Tel.: +1 (334) 610-2017

The following is detailed information about our return policy:

(1) Time Limit for Returns

If you received a defective product, or the newly bought product couldn't work when you received it, we accept return request within 30 calendar days since you received the item. Please send us the pictures or videos, so that we can solve your problem as quickly as we can.

If the product malfunctions after the time limit, but is still under our warranty, please feel free to let us know your problems and we will actively help with troubleshooting.

 

(2) Acceptance of Returns

To be eligible for a return or exchange, please make sure that:

• Any return or exchange request needs to be made within 30 calendar days since you received the faulty item;
• To start a return, you need to contact us first. Any returns made without consent will not be accepted;
• The newly bought item should be in the same condition as you received it, with tags, and in its original packaging;
• You keep the order number and receipt or proof of purchase.

 

(3) Return & Exchange Procedures

Step 1: Email us your problems and requests at service@sinocmp.com, we will confirm the solution with you;

Step 2: Send back the item and provide a picture of what you shipped and also the tracking number;

Step 3: Provide us with your detailed contact information needed for shipping (name, phone number, detailed address, ZIP code);

Step 4: After the item is received and examined qualified for return or exchange, we will issue the refund or ship a new one to you free of charge as per our relevant policies.

 

(4) Return Address

Our China Warehouse: HANLE INTELLIGENT MANUFACTURING CO., LTD., ROOM 102,1ST FLOOR, BUILDING E, NO.12, GAOKE AVENUE SKYWORTH, 518172

Our Overseas Warehouse: 2125 Gateway Blvd #84612456, Hebron Kentucky 41048 US

 

(5) Return Cost

We will undertake all the cost for shipping back if the return is resulted from quality issues, misshipment or other our faults. The following are details:

• You received a damaged or defective item;
• We shipped out a wrong item;
• We shipped the order to a wrong address;
• We shipped a duplicate order;
• The item malfunctioned during the 30-day returns period (Provided the customer assembled the item properly as instructed).

 

The return cost, including freight charge and restocking fees (10% of the order value), shall be borne by the customer in the following circumstances:

• The customer “bought it wrong”or “doesn’t need it anymore”;
• The customer accidentally bought too many;
• The customer accidentally provided a wrong shipping address;
• The customer canceled the order after the item has already been shipped out, even if he/she has not yet received the item;
• Buyer’s remorse, such as “not satisfied with performance”, “item doesn’t fit me correctly”, “item doesn’t meet my expectations”, “I tried it, but I want something else”, etc.
• Other circumstances due to the customer’s own reasons.

 

ATTENTIONS:

• Under the rare circumstance that the item is defective or arrived damaged due to long-distance shipment, please keep the pictures or videos to support your claim. If you don't provide the evidence, your return will be deemed as “buyer’s remorse” and you’re solely responsible for shipping it back and restocking;
• Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund;
• If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item.

 

(6) Warranty

You can always trust our strict quality control and professional technical support team. But in case you do encounter quality issues during the warranty period, we will try our best to help you with repair or replacement.

Generally customers can enjoy our warranty service of 3 to12 months, but please understand that our warranty policy only covers aftermarket parts, excluding genuine new, genuine refurbished or genuine secondhand products.

The specific warranty varies depending on product type as explained in product description. If you are not clear, please consult our customer service.

 

2. Refund Policy

(1) Requirements for Refund

We will timely process your refund if your request meets the following conditions:

• You canceled the order before shipment, and the refund will be made in full within 2 business days;
• Your return is eligible, and the refund will be made in full within 2 business days after we received your package and examined qualified for refund.

 

(2) Time and Methods of Refund

Generally we will complete your refund within 2 business days after your refund request is approved. The refund can be made by PayPal or Western Union, Stripe, Bank Transfer, etc. If you need any assistance, please contact us via live chat or the following methods:

• E-mail: service@sinocmp.com
• WhatsApp: +852 6263 4220
• Tel.: +1 (334) 610-2017